Refund policy
Returns, Refunds & Warranty
We want you to have clear options if a product is unsuitable, damaged, faulty or not as described.
This policy is additional to, and does not exclude, rights and remedies available under the Australian Consumer Law or any other consumer law that applies to your purchase, including New Zealand consumer law where applicable.
Start a return or claim
Please contact ManGo Sports before sending or bringing back any item.
Include your order number, the product and the reason for your request. For a faulty, damaged or incorrect product, please include clear photos or video where practical.
Wait until we provide return instructions before sending the item.
Change-of-mind returns
You may request an eligible change-of-mind return within 30 days after delivery.
The product must generally be:
- unused, unworn, unwashed and unassembled;
- complete and in its original resalable condition;
- returned with its original packaging, tags, manuals, parts, accessories and promotional items; and
- accompanied by proof of purchase.
Please take care when opening packaging so the product can be assessed and, if eligible, resold.
Change-of-mind exclusions
Unless the product is faulty or you are otherwise entitled to a remedy under applicable consumer law, change-of-mind returns are not available for:
- personalised, customised or special-order products;
- clearance or final-sale products clearly identified as non-returnable before purchase;
- sealed hygiene-sensitive or personal-use products after the seal has been opened, including mouthguards;
- products that have been used, worn, washed, assembled, installed, modified or damaged after delivery;
- products missing their original packaging, tags, parts or accessories.
These exclusions do not limit your rights for faulty, unsafe, incorrectly described or otherwise non-compliant products.
Change-of-mind return costs
The customer is responsible for the cost of returning an approved change-of-mind item. Please use a tracked service and package the product securely.
Original delivery charges and optional delivery services are not refundable for a change-of-mind return unless required by law.
ManGo Sports is not responsible for a customer-arranged return that is lost or damaged before we receive it, except where the return method was arranged or controlled by us.
Assessment and refunds
We will assess the product after receiving it. If the return is approved, the refund will be issued to the original payment method. Your bank or payment provider may take additional time to display the refund.
If a returned product does not meet the approved conditions, we will explain the reason and discuss the available options with you.
Exchanges
We accept exchanges for eligible products, subject to availability. Please contact ManGo Sports within 30 days after delivery and wait for approval and return instructions before sending or bringing back an item.
For a change-of-mind exchange or refund, the product must be unused, kept in its original condition, complete and returned in its original packaging. We will inspect the returned product before approving and processing the exchange or refund.
The customer is responsible for the cost of returning an approved change-of-mind item. Any delivery cost for the replacement item will be confirmed before the exchange is arranged.
Faulty, damaged or incorrect products are handled separately under the section below, and this does not limit your rights under applicable consumer law.
Faulty, unsafe, damaged or incorrect products
Consumer guarantees apply automatically and cannot be excluded. Depending on the circumstances and the consumer law that applies to your purchase, you may be entitled to a repair, replacement, refund, compensation or another remedy.
Please inspect your purchase promptly after delivery. If the product arrives damaged or has a fault that is apparent on arrival, please contact us within seven days of delivery and include your order number and clear photos where practical.
We may ask for photos, video, serial or batch information, troubleshooting details, proof of purchase or return of the product. Original packaging is not required for a statutory faulty-product claim.
Once the damage or fault is confirmed and a full refund is approved, we will refund the product price and original standard delivery charge to the original payment method.
The seven-day notification request helps us investigate delivery damage and resolve the claim promptly. It does not limit your rights under Australian Consumer Law or any applicable New Zealand consumer law. Claims made after seven days will still be assessed according to those rights.
Damage caused by misuse, normal wear, incorrect assembly, unauthorised modification or failure to follow the product instructions may not be a product fault. We will assess the circumstances and any applicable manufacturer warranty.
Manufacturer warranties
Some products may include a manufacturer warranty. Warranty periods and conditions vary by product.
A manufacturer warranty is additional to, and does not replace, rights under applicable consumer law. Contact us if you need help with a warranty claim.
Cancelling or changing an order
Contact us as soon as possible if you need to cancel or change an order. We will try to help, but cannot guarantee a change after fulfilment has started.
Your rights for faulty or non-compliant products are unaffected.
Contact
Submit an enquiry through the ManGo Sports Contact page.
ManGo Sports is a registered business name of DaTang Trading Australia Pty Ltd.
ABN 65 141 377 068.